Download Full Outline
Course
Streamline, Optimize, Succeed! AI & AIOps Automation Basics for Non-Technical Business Users
CompTIA Certified Badge
Get hands-on with AI! Automate workflows, improve efficiency, and make smarter decisions with ease.
ID:TTAI2105
Duration:2 Days
Level:Introductory
Format:

Upcoming Public Course Dates

Class Schedule
Group Training
Special Offers

Group training options will be displayed here. Contact us for more information about group training opportunities.

Special offers will be displayed here. Check back later for promotional deals and special pricing.

What You'll Learn

Overview
Objectives
Audience
Pre-Reqs
Agenda
Follow On
Related
Expand All

Overview

CompTIA Authorized Partner Badge

AI-powered automation is transforming business operations, making processes faster, smarter, and more efficient. This expert-led course gives you the skills to identify where AI can streamline workflows, enhance decision-making, and improve customer interactions - without needing a technical background. Through a mix of hands-on exercises and real-world case studies, you will work with AI tools that simplify repetitive tasks, provide predictive insights, and optimize business operations. You'll also explore how to assess automation opportunities, implement AI-driven workflows, and use AI-powered analytics to make more informed decisions.

Designed for business professionals, managers, and decision-makers, this course is built for those who want to apply AI solutions in practical, results-driven ways. Whether you're improving operations, refining customer engagement, or strengthening financial strategies, you will gain hands-on experience with AI automation in a business-friendly environment. With expert guidance and interactive sessions, you'll leave with actionable strategies to integrate AI into your organization, reduce manual work, and drive smarter business outcomes.

Objectives

This course is designed to give business professionals the practical skills to confidently explore and apply AI-powered automation in their daily work. By the end of the session, you'll be able to recognize opportunities for AI, work hands-on with automation tools, and make informed decisions about integrating AI into your business - all without needing a technical background. 

Throughout the course you will learn how to:

  • Identify Opportunities for AI Automation - Learn how to recognize tasks and processes in your business that can be streamlined with AI to improve efficiency and decision-making.
  • Work with AI-Driven Automation Tools - Develop hands-on skills in using AI-powered automation to simplify workflows, reduce manual work, and enhance productivity.
  • Use AI to Support Smarter Decision-Making - Learn how AI can help analyze trends, predict outcomes, and provide real-time insights to improve business strategies.
  • Navigate AI Risks and Ethics - Understand key considerations like bias, data privacy, and responsible AI use to ensure ethical and compliant AI adoption.
  • Integrate AI into Everyday Business Operations - Gain practical experience applying AI solutions to improve customer interactions, operations, and business performance.

Audience

This introductory-level course is designed for business professionals new to AI, giving you a clear, practical understanding of how AI-driven automation can improve efficiency and decision-making in any industry. No technical background needed - just an interest in using AI to streamline your work. Ideal participants include operations managers, business analysts, project managers, customer experience leaders, finance professionals, and executives looking to integrate AI into their workflows.

Pre-Requisites

To get the most out of this course, you don't need a technical background! Just a curiosity about AI and how it can improve business operations.

To help you feel prepared, here are three key skills that will set you up for success:

  • Basic Business Process Understanding. Familiarity with how workflows and decision-making processes function in your role or industry will help you spot opportunities for AI automation.
  • Comfort with Digital Tools. Experience using business software, dashboards, or automation platforms (such as CRM systems or spreadsheets) will make it easier to explore AI-powered solutions.
  • Analytical Thinking. The ability to assess challenges, recognize patterns, and evaluate potential improvements will help you apply AI automation effectively to real business problems.
AI Basics for Everyday Business Users: Getting Started with AI Tools & Technique
AutoGPT in Action: Artificial General Intelligence (AGI) Basics for Everyday Business Use
Strategic AI Dialogues: Conversational Intelligence for Business Innovation
Exploring AI & Machine Learning for the Enterprise Overview (Light Hands-on)

Agenda

This course is built around real-world industry trends but can be tailored to your needs. Topics and hands-on activities may adjust live to match skill levels, interests, and discussions, ensuring a relevant and practical experience.

Day 1: Understanding AI and AIOps for Business Impact

1: AI & Automation - What Every Business Leader Needs to Know

Explore what AI-powered automation is, why it matters for business, and how organizations are already using it to optimize operations.

  • The new era of AI-powered automation
  • Understanding AIOps (AI for IT & Business Operations)
  • How AI is transforming industries today (real-world examples)
  • Explore AI-powered business workflows

2: Business Use Cases - Where AI Automation Works Best

Explore the most impactful ways AI is streamlining business operations, from customer service to finance, sales, and supply chain management.

  • Customer Experience: AI chatbots, sentiment analysis, automated support
  • Operations & Supply Chain: Demand forecasting, inventory automation
  • Sales & Marketing: Lead scoring, customer segmentation, personalization
  • Finance & Compliance: Fraud detection, risk assessment
  • Mapping AI to Your Business Challenges

3: How AI Tools Work (Without the Tech Overload)

 Get a behind-the-scenes look at how AI-powered tools make business decisions - without getting stuck in the technical weeds.

  • AI models vs. rule-based automation
  • How AI tools learn and improve
  • No-code AI platforms: Microsoft Copilot, ChatGPT, AI-driven dashboards
  • Exploring an AI automation tool (drag-and-drop workflow)

4: AI Ops for Business Decision-Makers

Learn how business leaders can successfully integrate AI into workflows while balancing human oversight and strategic decision-making.

  • Managing AI adoption in the enterprise
  • The role of human oversight in AI automation
  • Case study: Companies successfully using AI for automation
  • AI adoption challenges and solutions

Day 2: Implementing AI Ops & Automation in Your Organization

5: Responsible AI - Ethics, Risks, and Business Considerations

Understand the ethical challenges of AI, including bias, security risks, and compliance, and how to navigate them in your organization.

  • Bias & fairness in AI decision-making
  • Data security & privacy laws (GDPR, CCPA)
  • AI transparency & explainability
  • Identifying AI risk in real-world scenarios

6: No-Code AI Automation for Business Workflows

Discover how to build AI-powered business workflows using simple, no-code tools - without needing an IT degree.

  • Overview of AI automation platforms
  • Building AI-powered workflows (without coding)
  • Hands-on Lab: Creating an AI automation workflow in a business tool

7: AI-Driven Decision-Making & Predictive Insights

Learn how AI can enhance business intelligence by predicting trends, analyzing data, and providing real-time insights for smarter decisions.

  • AI in business intelligence: How AI analyzes trends & predicts outcomes
  • AI dashboards & analytics (Power BI, Tableau AI, Google Looker)
  • AI for real-time business monitoring & anomaly detection
  • Using AI-powered dashboards to extract key business insights

8: Future-Proofing Your Organization with AI & AIOps

Look ahead at emerging AI trends and explore how AI copilots and automation tools will reshape business operations in the next five years.

  • AI-driven workflow optimization & automation trends
  • The rise of AI copilots & assistants: How to integrate them in workflows
  • Beyond today: Emerging AI technologies that will reshape business ops
  • Exploring AI-enhanced business processes

Action Planning & Next Steps

Walk away with a practical, customized action plan to bring AI automation into your organization - starting today.

  • Quick Wins: AI-powered business improvements you can make today
  • Scaling AI initiatives across teams
  • Your Personal AI Action Plan
  • Wrap-Up:

Follow On Courses

AI Basics for Everyday Business Users: Getting Started with AI Tools & Technique
AI for Business Users Boot Camp / Part 2: Transforming Business Ops with Cutting-Edge AI Apps
Blueprint for AI Engagement: Conversational Intelligence from a Technical Business Perspective / Technical Deep Dive into NLU and LLMs
Data Decisions with AI: Leveraging Generative Analysis for Business Growth / Deep Dive into Pandas.ai
Implementing AI in Business: Stakeholder Strategies for the Modern Data Driven, Automated Enterprise
Understanding, Harnessing & Applying Generative AI for Decision Makers and Architects
Exploring AI Operations: Strategies for Testing and Deploying Intelligent Systems for Success
Implementing AI in Software Testing | AI in Test Automation
Leveraging OpenAI for Enterprise Solutions: Business-Focused AI Boot Camp
Quick Start to Azure OpenAI / Hands-on Basics for Business Users
Exploring AI & Machine Learning for the Enterprise Overview (Light Hands-on)

Related Courses

AI Basics for Everyday Business Users: Getting Started with AI Tools & Technique
AI for Business Users Boot Camp / Part 2: Transforming Business Ops with Cutting-Edge AI Apps
AI Magic! Quick Start to Prompt Engineering for Business Users
AutoGPT in Action: Artificial General Intelligence (AGI) Basics for Everyday Business Use
AI Essentials: Quick Start to Basic AI Theory
AI Insights: A Practical Guide to AI Types, Principles and Applications
Strategic AI Dialogues: Conversational Intelligence for Business Innovation
Blueprint for AI Engagement: Conversational Intelligence from a Technical Business Perspective / Technical Deep Dive into NLU and LLMs
Transforming Customer Support with AI: Crafting Custom Assistants for Your Business
Voice of Innovation: Crafting Your Enterprise's Digital Assistant: Building a Voice Bot - From Concept to Reality
AI Automation Strategies: Applying AI for Cost Savings & Efficiency: Automating for Impact
Data Decisions with AI: Leveraging Generative Analysis for Business Growth / Deep Dive into Pandas.ai
Implementing AI in Business: Stakeholder Strategies for the Modern Data Driven, Automated Enterprise
Understanding, Harnessing & Applying Generative AI for Decision Makers and Architects
Streamline, Optimize, Succeed! AI & AIOps Automation Basics for Non-Technical Business Users
Exploring AI Operations: Strategies for Testing and Deploying Intelligent Systems for Success
Implementing AI in Software Testing | AI in Test Automation
Leveraging OpenAI for Enterprise Solutions: Business-Focused AI Boot Camp

Connect with us

Tailor your learning experience with Trivera Tech. Whether you need a custom course offering or want to schedule a specific date and time for corporate training, we are here to help. Our team works with you to design a solution that fits your organization's unique needs; whether that is enrolling a small team or your entire department. Simply let us know how many participants you'd like to enroll and the skills you want to develop, and we will provide a detailed quote tailored to your request.

Contact Trivera Today to discuss how we can deliver personalized training that equips your team with the critical skills needed to succeed!