ITSM Essentials is a 3 day, 18-hour course that provides IT practitioners the knowledge required to understand the core and most widely used IT service management components of IT management as a practice in the organization. This course will provide the awareness needed for the students to understand the IT services that are and need to be provisioned and supported in a way that enables a positive experience for both an organization's customers and its employees.
The best practices laid out in this course represent the common truths from over 20 different frameworks, standards and publications from around the world that have been successfully adopted for over 30 years. This framework-agnostic content provides a practical view of the important activities your organization needs to consider to effectively manage its core ITSM processes.
Tailor your learning experience with Trivera Tech. Whether you need a custom course offering or want to schedule a specific date and time for corporate training, we are here to help. Our team works with you to design a solution that fits your organization's unique needs; whether that is enrolling a small team or your entire department. Simply let us know how many participants you'd like to enroll and the skills you want to develop, and we will provide a detailed quote tailored to your request.
Contact Trivera Today to discuss how we can deliver personalized training that equips your team with the critical skills needed to succeed!