Step into the world of AI-driven enterprise support with our focused half-day course, designed for IT professionals, support managers, and decision-makers keen on revolutionizing their internal support systems. This interactive workshop will show you how to leverage your organization's existing documents and SOPs to build an AI support tool that not only answers FAQs but also guides employees through interactive SOPs, enhancing support efficiency and making information access seamless. Through lectures, case studies, and hands-on workshops, you'll learn methods for harnessing the wealth of existing internal knowledge to enhance support efficiency and accessibility through General AI (GenAI) technologies, creating customized, conversational support tools that empower employees and streamline your support processes. It's an ideal blend of strategy and action, giving you the insights and tools needed to implement immediate, impactful AI solutions in your support infrastructure. 

NOTE: This session is a core component of our Exploring AI for the Enterprise Kick Start Series, a collection of engaging short courses designed to guide business leaders, IT professionals, and data analysts through essential AI knowledge and applications. Each workshop in this series, led by industry experts, covers specific AI topics—ranging from foundational concepts to advanced tools like conversational and generative AI—providing practical skills and strategic insights. Participants can attend individual sessions or the entire series to fully harness AI’s potential for business innovation and gain a competitive edge.