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This half-day course is designed for developers, product managers, and business innovators who want to build practical skills in voice-enabled AI technologies. The course provides a step-by-step guide to creating a voice bot that interacts naturally with users, similar to assistants like Alexa or Siri. Participants will gain hands-on experience with speech recognition, natural language processing, and response generation, ending with a working voice bot prototype you can test.
This course is designed as an introduction to voice-enabled AI, giving participants a clear look at how voice bots are built and where they can be applied. It covers the core concepts and walks through the steps behind creating a simple working prototype. The session is not intended to provide in-depth or advanced coverage of the field. Instead, it offers a solid starting point, helping attendees understand the fundamentals and see what’s possible, so they can decide where to explore further afterward.
This introductory-level course is for developers, product managers, and business innovators who want to explore how voice assistants work and how voice AI can be used in real products and services.
1) Voice Bots 101: The Basics
An introduction to Voice AI and how it compares to traditional chatbots and graphical user interfaces. Real-world examples from customer service, digital assistants, automotive systems, and IoT illustrate why voice interfaces are becoming a standard. Core ideas such as intents and slots are explained, along with common challenges like latency, barge-in, fallback handling, and safety, providing the foundation for the rest of the course.
2) The Voice Bot Pipeline
Walk through the full pipeline that powers a voice bot. See how speech is captured with Speech to Text, interpreted by Natural Language Understanding, routed through a dialogue policy, and spoken back using Text to Speech. The tradeoffs between rule-based NLU and modern LLM-driven approaches are introduced, showing where each approach fits. Key technical hurdles such as latency, handling interruptions, and safe fallback behaviors are also explained.
3) Building and Extending Your Bot
With the basics established, now let’s make bots useful. Intents like calculators, jokes, or fact queries are added, and slot-filling is demonstrated through examples such as capturing a city or number. A timer intent illustrates how a bot can control actions and deliver alerts. To showcase real-world power, learners see how to connect external APIs, like a weather service, and transform the results into natural spoken responses.
4) Voice UX and Personalization
Beyond the mechanics, bots must feel natural and engaging. Explore how to design conversations that fit user expectations. Topics include setting tone and style, providing confirmations, recovering from errors, and maintaining conversational flow. Personalization strategies such as adapting to context or tailoring responses are highlighted as ways to increase adoption and user satisfaction.
5) Quality, Safety, and Ethics
A voice bot needs to be reliable and responsible. Learners discover how cloud-based STT and TTS can improve voice quality, and how to implement safety guardrails such as profanity filters, maximum response length, and restricted reply options. The discussion then expands to ethics, covering privacy, data protection, and fairness in AI, showing why these considerations are essential before deploying bots at scale.
6) Looking Ahead
Look toward the future of voice AI, introducing emerging trends such as real-time LLMs, multimodal systems that combine voice with vision, and the growing use of voice in everyday products and services.
Tailor your learning experience with Trivera Tech. Whether you need a custom course offering or want to schedule a specific date and time for corporate training, we are here to help. Our team works with you to design a solution that fits your organization's unique needs; whether that is enrolling a small team or your entire department. Simply let us know how many participants you'd like to enroll and the skills you want to develop, and we will provide a detailed quote tailored to your request.
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